Returns & Exchanges
Shop with confidence - We make returns easy
30-Day Return Policy
We want you to love your purchase! If you're not completely satisfied, we offer a hassle-free 30-day return policy.
Eligible Returns
- Items must be unused and in original condition
- Original tags and packaging must be intact
- Return within 30 days of purchase
- Proof of purchase required
Non-Returnable Items
- Items marked as final sale
- Custom or personalized items
- Items worn, washed, or damaged
- Items without original tags
Exchange Policy
Need a different size or color? We're happy to help!
Size Exchange
Exchange for a different size within 30 days
Color Exchange
Swap for a different color (subject to availability)
Free Exchange
No additional shipping fees for exchanges
How to Return
1
Contact Us
Email us at info@chentaabaya.com with your order details
2
Get Authorization
We'll provide you with a return authorization number
3
Ship Item
Pack securely and ship to our returns address
4
Get Refund
Refund processed within 5-7 business days
Refund Information
- Refund Method: Original payment method
- Processing Time: 5-7 business days after receiving return
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customer is responsible for return shipping costs
Questions About Returns?
Our customer service team is here to help! Contact us for any questions about returns or exchanges.